FAQs

1. Do you ship to the United Kingdom?

Yes. We ship all orders from Germany to the UK using reliable delivery services. Shipping times may vary depending on the destination, but we aim to process and dispatch orders promptly.

2. Where is Cuddleberry based?

Cuddleberry is based in Germany. We proudly serve customers across the United Kingdom, offering quality toys, accessories, and care products for babies and kids.

3. How long will my order take to arrive?

Most UK orders arrive within 3 - 5 business days (excluding processing time) after dispatch. Delivery times may vary during busy seasons or due to customs clearance. We’ll send you tracking details once your order has been shipped.

4. What payment methods do you accept?

We accept the following secure payment methods:

• Credit and Debit Cards (Visa, MasterCard, American Express, UnionPay, Maestro)
• PayPal
• Klarna
• Google Pay
• Shop Pay
• Apple Pay

5. Is my payment secure?

Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your credit card details after the purchase is completed.

6. Can I return or exchange an item?

Yes. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery, provided the item is unused, in its original packaging, and in good condition. Please contact our customer service team to initiate the return/exchange process.

7. How do I contact customer service?

You can reach our friendly customer service team by:

• Email: cuddleberryoffice@gmail.com
• Contact Form: Available on our website under Contact Us

8. Are your products safe for children?

All Cuddleberry products are sourced from reliable suppliers. Please read individual product descriptions for specific age recommendations and care instructions.